About Us

Call us at: 800.647.9711

Extreme Point of Sale, Inc. Company Policy

Extreme Point of Sale, Inc. agrees to sell all items on an “as is” basis. EPOS will pass to its customer, the manufacturers original warranty. EPOS will exchange defective merchandise for like items for a period of 30 days from the date of purchase. After this 30 day period, all requests for repair or exchange should be directed to the manufacturer. There will be no refunds. All returns must include a Return Merchandise Authorization Number (RMA#). Contact EPOS customer support for your RMA#.  Buyer acknowledges that the government, credit card providers, banks, and credit card processing companies implement and require specific laws, regulations and policies in conjunction with credit cards and services.  Buyer shall be solely responsible for compliance with all laws, policies, rules, regulations, and procedures required by the government, credit card companies, banks, and/or processors.

TECHNICAL SUPPORT & UPDATES CONTRACT

Technical Support and ExtremePOS software updates are FREE for 90 days from date of purchase. The plan below is only valid when subscribed to before the 90-day “FREE” period expires. Otherwise, the user must first upgrade to the newest version and then purchase a contract.

The charge for update service is $100 per station per quarter.  Phone support costs an additional $100 per store each quarter, regardless of the number of stations.

Software Sunset Policy

Extreme Point of Sale, Inc. and Extreme Software Corporation takes great pride in providing superior software and hardware support and services to our customers. In order for us to accomplish this, periodically we retire or “sunset” older versions of the POS software we offer. This means that ongoing support and business services for software are discontinued for these older versions. Currently, all versions 2.05.0048 or older of ExtremePOS, Musicware for Windows and Praiz for Windows have sunset.  If you would like to receive support in the future then please contact ESC support to purchase an update to the current version.  Additionally, all versions 2.06.0035 or older of ExtremePOS, Musicware for Windows, and Praiz for Windows will be sunset on December 31st, 2014.  Please visit this website periodically for sunset annoucements.

Extreme Point of Sale, Inc. and Extreme Software Corporation cannot assure that it will be able to provide product registrations or offer data and password recovery for sunset versions of its software. Replacement software and manuals will no longer be available for sunset versions, therefore we strongly recommend that customers use supported versions of our software.