About Us

Call us at: 877.410.0003

Extreme Point of Sale, Inc. Company Policy

Extreme Point of Sale, Inc. agrees to sell all items on an “as is” basis. EPOS will pass to its customer, the manufacturers original warranty. EPOS will exchange defective merchandise for like items for a period of 30 days from the date of purchase. After this 30 day period, all requests for repair or exchange should be directed to the manufacturer. There will be no refunds. All returns must include a Return Merchandise Authorization Number (RMA#). Contact EPOS customer support for your RMA#.  Buyer acknowledges that the government, credit card providers, banks, and credit card processing companies implement and require specific laws, regulations and policies in conjunction with credit cards and services.  Buyer shall be solely responsible for compliance with all laws, policies, rules, regulations, and procedures required by the government, credit card companies, banks, and/or processors.

TECHNICAL SUPPORT & UPDATES CONTRACT

Technical Support and ExtremePOS software updates are FREE for 90 days from date of purchase. The plans below are only valid when subscribed to before the 90-day “FREE” period expires. Otherwise, the user must first upgrade to the newest version and then purchase a contract. The user can choose to be billed monthly at a slightly higher fee.

Please choose a technical support and update plan below and fax your technical support contract back to 919-387-7592. These plans cover the use of eXtremePOS software and hardware purchased through eXtremePOS authorized dealers only. Hardware purchased through 3rd party vendors needs to be supported by that vendor, not Extreme Software Corporation, or its dealers.

1 Year Single User Technical Phone Support and ExtremePOS/Praiz/Musicware Software Updates ($799). Technical support contract includes telephone calls and email support. Technical support is available 9 AM - 5 PM EST, M-F by calling 919-387-7595.

1 Year Multi-user Technical Phone Support and ExtremePOS/Praiz/Musicware Software Updates ($149). Each additional user (above single user) is an additional $149.00 per year. For example, an eXtremePOS 3-user phone support contract would cost $797.00 ($499 + $149 + $149) per year.

1 Year Single User Email Technical Support and ExtremePOS/Praiz/Musicware Software Updates ($399). This support contract includes email questions only. Email questions are usually answered the same day provided the email is submitted before 3PM EST.

1 Year Multi-user Email Technical Support and eXtremePOS/Praiz/Musicware Software Updates ($75). Each additional user (above single user) is an additional $75.00 per year. For example, an ExtremePOS 3-user email support contract would cost $399.00 ($249 + $75 + $75) per year. Email questions are usually answered the same day provided the email is submitted before 3PM EST.

Pay-as-you-go Phone Support Only. This option allows you to only pay for technical phone support when needed on a pay as you go basis. There will be a $45.00 charge per incident (maximum 30 minute phone call). There will be no software updates available for this plan.

Software Sunset Policy

Extreme Point of Sale, Inc. and Extreme Software Corporation takes great pride in providing superior software and hardware support and services to our customers. In order for us to accomplish this, periodically we retire or “sunset” older versions of the POS software we offer. This means that ongoing support and business services for software are discontinued for these older versions. Currently, all versions 1.95 or older of ExtremePOS, Musicware for Windows and Praiz for Windows have sunset.  Additionally, versions 2.05.0048 and older of ExtremePOS, Musicware for Windows and Praiz for Windows have had a sunset date of December 1st, 2010 set and support will be discontinued at that time.  If you would like to receive support in the future then please contact ESC support to purchase an update to the current version.  Please visit this website periodically for sunset annoucements.

Extreme Point of Sale, Inc. and Extreme Software Corporation cannot assure that it will be able to provide product registrations or offer data and password recovery for sunset versions of its software. Replacement software and manuals will no longer be available for sunset versions, therefore we strongly recommend that customers use supported versions of our software.