Support

Call us at: 800.647.9711

FAQ's

Busy Signals when calling for technical support.

Our technical support lines are free at least 40% of the day between 9 AM and 5 PM, EST, M-F. We do not place callers in a queue to wait for the next available support person. If you get our voice mail, please leave a message under the support option so we can return your call in a timely fashion.  If you do not leave a message, you will not receive a response. You may also try one of the below options for additional or alternative support methods.

Support Via Email

You can get support by writing to .(JavaScript must be enabled to view this email address). This email address is monitored daily. We will try our best to respond to your message the same day if sent before 3 PM.

Network Problems

If you have two or more computers connected via a network and you did not purchase your networking from ExtremePOS, we cannot support your network at no charge. If your network is not connected, you must seek help from the person who installed your network or, ExtremePOS can attempt to help you get your network working with a $100 Network surcharge.  As networking issues commonly require an on-site presence, we highly recommend ensuring this is working with your ISP or local technician.

Other Hardware Problems

If you purchased your hardware from a company other than ExtremePOS, we cannot give you hardware support at no charge. We have methods of testing most of your hardware. If your hardware is working properly, we will support your hardware with EXTREMEPOS. If your hardware is not working properly, you must go back to your original hardware supplier for support or pay a surcharge for support from ExtremePOS.